Refund policy
Last Updated: August 18, 2026
Welcome to Ekwish Enterprises. We aim to provide our customers with a smooth and satisfactory shopping experience. Please read our Return & Refund Policy carefully before placing an order on ekwish.in.
Return Eligibility
We accept return requests only if the product meets the following conditions:
- The return request must be raised within 7 days of product delivery.
- The product must be unused, unworn, and in its original condition.
- All original tags, packaging, boxes, and accessories must be included.
- The product should not be damaged, altered, or used after delivery.
- A valid order number or proof of purchase may be required.
Products that do not meet these conditions may not be eligible for return.
Non-Returnable Products
The following products may not be eligible for return or refund:
- Used or worn artificial jewellery.
- Products damaged due to improper handling by the customer.
- Products without original packaging or tags.
- Customized or personalised jewellery, if applicable.
- Products purchased during special clearance or final sale, where mentioned.
- Return requests raised after the applicable return period.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect artificial jewellery product, please contact us within 48 hours of delivery.
You may be required to provide:
- Your order number.
- Clear photos or videos of the product.
- Photos of the damaged package, if applicable.
After verification, we will provide an appropriate resolution, which may include a replacement, refund, or other suitable solution.
Return Process
To request a return, please contact our customer support team through:
Email: ekwish15@gmail.com
Phone: +91 9818942024
Please mention your order number and reason for the return. Once your request is reviewed and approved, we will provide further instructions regarding the return process.
Return Shipping
Return shipping charges may depend on the reason for the return.
If you received a damaged, defective, or incorrect product, Ekwish Enterprises may arrange or reimburse the applicable return shipping cost, subject to verification.
For returns due to personal preference, such as a change of mind or dislike of the product, the customer may be responsible for applicable return shipping charges.
Refund Policy
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If your return is approved, the refund will be processed through the original payment method or another suitable method, where applicable.
Refund processing may take 5–10 business days, depending on your bank, payment provider, or payment method.
Cancellation Policy
Orders may be cancelled before they are shipped or dispatched.
Once an order has been shipped, cancellation may not be possible. In such cases, customers may request a return according to the applicable terms of this Return & Refund Policy.
Exchange Policy
If you receive a damaged, defective, or incorrect product, you may be eligible for a replacement or exchange, subject to product availability and verification.
Exchange requests must be raised within the applicable return period.
Contact Us
For any questions regarding returns, refunds, cancellations, or exchanges, please contact:
Ekwish Enterprises
Website: ekwish.in
Email: ekwish15@gmail.com
Phone: +91 9818942024
Address:
6/14, 1st Floor, Nehru Nagar
New Delhi – 110065
Delhi, India