Matte Rose Clutchers

Last Updated: August 18, 2026

Welcome to Ekwish Enterprises. This Shipping Policy explains how orders placed through ekwish.in are processed, shipped, and delivered. We deal in artificial jewellery and fashion jewellery and aim to provide a smooth and reliable delivery experience to our customers.

Order Processing Time

Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.

Order processing may take longer during weekends, public holidays, festive seasons, high-demand periods, or due to other operational circumstances.

Shipping Locations

Ekwish Enterprises currently ships orders to locations across India, subject to courier service availability and serviceability of the delivery PIN code.

We reserve the right to cancel or modify an order if the delivery location is not serviceable by our shipping partners.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on factors such as:

• Delivery location
• Order value
• Product size or weight
• Shipping method
• Promotional offers or free shipping eligibility

Any applicable shipping charges will be clearly communicated during the checkout process.

Estimated Delivery Time

After dispatch, orders are generally delivered within 3–10 business days, depending on the delivery location and courier partner.

Delivery timelines are estimates and may vary due to:

• Delivery location
• Courier partner operations
• Weather conditions
• Public holidays
• Festive seasons
• Government restrictions
• Other unforeseen circumstances

Order Tracking

Once your order has been shipped, tracking details may be provided through email, SMS, WhatsApp, or another available communication method.

Customers can use the tracking information to check the current status of their shipment.

Delayed Deliveries

While we make reasonable efforts to ensure timely delivery, Ekwish Enterprises is not responsible for delays caused by courier companies or circumstances beyond our reasonable control.

If your order is significantly delayed, you may contact us for assistance.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.

Ekwish Enterprises will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If an order has already been dispatched, changes to the shipping address may not be possible.

Failed Delivery Attempts

Our courier partners may attempt delivery according to their standard procedures.

If an order cannot be delivered due to an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply for re-shipping the order.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

You may be required to provide your order number along with clear photographs or videos of the product and packaging for verification.

Eligible cases will be handled according to our Return & Refund Policy.

Contact Us

For any questions regarding shipping, delivery, or order tracking, please contact us:

Ekwish Enterprises

Website: ekwish.in
Email: ekwish15@gmail.com
Phone: +91 9818942024

Address:
6/14, 1st Floor, Nehru Nagar
New Delhi – 110065
Delhi, India